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Teamlead Personal Shopping West Coast (f/m/d)

Clienteling & Customer Care

New York, US

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Personal Shopping team we are searching for a Teamlead Personal Shopping West Coast (f/m/d) to be based in our New York office.

PERSONAL SHOPPER WEST COAST TEAM LEAD - North America 

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. For our newly created personal shopping team, we are looking for passionate, service-oriented and hands-on Personal Shopping Managers to build our US + Canadian business.

At Mytheresa, our people are our success. If you're a self-starter who thrives in a leadership role and wants to shape the future of luxury fashion retail, apply now to join us in a modern, fast-paced, and inspiring work environment.

WHAT YOU WILL DO

  • Oversee and manage the performance, development, and day-to-day operations of the West Coast Personal Shopping team
  • Serve as a leader and mentor, fostering a high-performing team culture and ensuring alignment with global personal shopping standards
  • Set strategic goals and KPIs for the team in collaboration with senior leadership
  • Ensure the West Coast team delivers best-in-class service to Mytheresa’s top clients, maintaining a high level of customer satisfaction and loyalty
  • Support the team in driving sales growth and customer retention through personalized service and data-driven strategies
  • Collaborate cross-functionally with the buying, brand marketing, and operations teams to maximize business opportunities
  • Contribute to the creation and implementation of team-wide selling strategies, customer engagement programs, and operational improvements
  • Stay up to date on the latest trends in fashion, lifestyle, and e-commerce to continuously evolve the team's offering
  • Report directly to the Head of Personal Shopping, North America

WHO YOU ARE

  • 3–5 years of leadership experience, preferably in luxury fashion and/or e-commerce
  • Proven experience managing or overseeing a sales or client service team
  • Strong coaching and team development skills
  • Deep understanding of luxury client expectations and customer service excellence
  • Highly organized, results-driven, and strategic in thinking
  • Passionate about fashion, innovation, and leadership
  • Fluent in written and spoken English; additional languages are a plus

 

WHAT WE OFFER

  • Annual Salary $81,600
  • Paid time off
  • Special leave of absence
  • Language and e-learning courses
  • Staff discount of up to 30%
  • Discounted membership for selected sports platforms & gyms
  • Access to LinkedIn Learning
  • 401K Plan
  • Medical & dental insurance
  • Life insurance
  • Long-term disability insurance
  • Medical leave family coverage
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »