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Personal Shopper (f/m/d)

Clienteling & Customer Care

New York, US

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Personal Shopping team we are searching for a Personal Shopper (f/m/d) to be based in our New York office.

Personal Shopper - North America 

 

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation. For our newly created personal shopping team, we are looking for passionate, service-oriented and hands-on Personal Shopping Managers to build our US + Canadian business.

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

 

WHAT YOU WILL DO

  • Act as the point of contact for mytheresa.com’s top clients

  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences

  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

  • Serving new and existing clients – ideally ensure that sales leads are identified and prioritized

  • Create and implement new selling ideas to ensure sales targets are met

  • Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com

  • Responsible for the Pre-Reservation four times a year

  • Responsible to update the preference sheet/ profile of the customers

  • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces

  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

WHO YOU ARE

  • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce

  • Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality

  • Love for fashion and technology

  • Enthusiastic, innovative and creative

  • Sales-driven

  • Fluent in written and spoken English and ideally one other language

WHAT WE OFFER

  • Annual salary $ 70,000
  • Paid time off
  • Special leave of absence
  • Language and e-learning courses
  • Staff discount of up to 30%
  • Discounted membership for selected sports platforms & gyms
  • Access to LinkedIn Learning
  • 401K Plan
  • Medical & dental insurance
  • Life insurance
  • Long-term disability insurance
  • Medical leave family coverage
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »