Head of Personal Shopping for East Coast (f/m/d)

To support our team we are searching for a Head of Personal Shopping for East Coast (f/m/d) to be based in our New York office.

WHO YOU ARE

• A strong leader with proven experience managing high-performing sales or clienteling teams within luxury retail or e-commerce.

• Highly client-focused, with a deep understanding of how to build, nurture, and grow relationships with high-value and VIC customers.

• Commercially driven and results-oriented, with the ability to translate strategy into tangible sales growth and team performance.

• An inspiring team leader who motivates and develops talent, setting clear expectations while fostering a collaborative and high-energy environment.

• Data-aware and analytical, able to interpret performance metrics and identify opportunities to optimize sales and client engagement.

• Highly organized and operationally strong, capable of managing multiple priorities while ensuring consistency in processes and execution.

• A natural collaborator who works effectively across teams and departments to deliver exceptional client experiences and support business growth.

WHAT YOU WILL DO

• Lead and develop the East Coast Personal Shopping team, managing performance, setting clear sales targets, and driving regional revenue growth.

• Drive commercial performance and client engagement, ensuring each Personal Shopper achieves a €100K monthly net revenue target after the six-month ramp-up period while supporting consistent year-on-year team growth.

• Identify and maximize sales opportunities by optimizing existing client relationships, developing strategies to increase spend from current clients, and cultivating new high-value customer relationships.

• Inspire, motivate, and coach the team, fostering a high-performance culture with ambitious yet achievable targets and a strong focus on client experience and sales excellence.

• Develop and implement new sales strategies and tools to enhance team performance, improve customer experience, and ensure successful adoption across the team.

• Collaborate cross-functionally with CX, Distribution Center, Events, and other internal teams to improve VIC service levels, strengthen operational processes, and deliver exceptional client experiences.
• Lead and support client activations and brand partnerships, acting as the brand liaison for in-person activations while overseeing consignment management and ensuring compliance with internal processes.

WHAT WE OFFER

• Annual salary $ 127,000.00
• Paid time off
• Special leave of absence
• Language and e-learning courses
• Staff discount of up to 30%
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• 401K Plan
• Medical & dental insurance
• Life insurance
• Long-term disability insurance
• Medical leave family coverage
• Social Day
• Employee Share Purchase Plan