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ERP Service Desk Agent (f/m/d)

Technology

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our ERP team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO 

  • Providing 1st level support for ERP topics

  • Serve as the escalation point of contact for in-house users

  • Close collaboration with ERP end users, ERP specialists and other IT teams

  • Understanding reported issues, triaging new incidents and prioritizing created tickets

  • Focusing on user needs and finding proper solutions

  • Solving reported issues, independently and in close collaboration with 2nd level support

WHO YOU ARE

  • Degree in Business Informatics, Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support

  • Strong Experience in working with MS Dynamics NAV/Business Central

  • Basic understanding of business processes (finance, sales, purchase, inventory, warehouse management)

  • Ability to understand user requirements, prioritize and manage multiple tickets

  • Excellent verbal and written communication skills in English, German is a plus

  • Experience in working with agile environment, SCRUM, JIRA, Confluence, MS Office

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office / Mobile office abroad (job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.