Customer Care & Fashion Advisor (f/m/d) - career opportunities

Customer Care

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

We love our customers and we speak their language. Our customer care team is fluent in more than 15 languages and can be reached in over 130 countries 24 hours a day, Monday to Saturday.

To support our international team we are currently searching for a full-time employees as Customer Care & Fashion Advisor (f/m/d) - career opportunities based in our office in Aschheim for the following languages:

Italian
German
English
Korean
Chinese
French
Arabic
Spanish

YOUR RESPONSIBILITIES:

Advisory and support services for our international premium clients concerning the order process
Answering customer requests (phone calls and e-mails)
Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
Continuous improvement of internal processes
Close cooperation with our Payment, Warehouse and Shipping departments

YOUR QUALIFICATIONS:

Native verbal and written knowledge of the language you are applying for and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus
First experience in the customer care or any other service oriented industry
Working computer skills required (MS-Office)
Conscientiousness when dealing with customer-data
flexibility and ability to work under pressure, capacity for teamwork
Proactive, good organizational skills and time management

Please note that this is a pipeline position, we will contact you whenever there is a need for the specific language you applied for.

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »