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(Junior) CRM Data Analyst (f/m/d)

CRM

Munich, DE Barcelona, ES

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Customers are the top priority for our CRM team. By learning from customer behaviours and using data-driven insights to inspire changes, the team works to improve our services and create a positive experience that encourages customer loyalty.

 

To support our international team we are currently searching for a full-time employee as (Junior) CRM Data Analyst (f/m/d) based in our office in Munich/ Barcelona. 

 

 Your Responsibilities:

 

· Analyze customer behavior and generate action-driven customer insights for our leadership board as well as our marketing channels

· Create and develop data driven analyses, reports and dashboards

· Further development of our CRM infrastructure in close collaboration with other departments and external service providers

· Creating touchpoints for the integration of data from different sources

· Advancement of customer segmentation to a foundation for personalized customer targeting

· Development and implementation of analytical/statistical models

· Coordination, Planning and Monitoring data projects together with CRM Managers, Analysts and other departments

· Continuous optimization, monitoring, and quality check-ups of already existing processes

 

Your Qualifications:

 

 · University degree in computer science, mathematics, statistics, economics, or similar background

· First working experience within an analytical role, BI, or Database Marketing in an E-commerce- or consulting business

· Good skills in MS Excel and SQL, e.g. MS SQL Server, Oracle

· First Programming experience using e.g. R, Phyton

· First ETL skills, e.g. MS SSIS, Pentaho

· Result driven and high standards in quality and precision

· Experience with CRM solutions and statistic tools a plus

· Professional with good communication and presentation skills

· Projekt Management skills a plus

· Experience in a retail environment a plus

· Likes working in teams

· Fluent in Business English

 

 

 

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.