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Payment & Fraud Coordinator (f/m/d)

Corporate & Business Functions

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Payments & Fraud team we are searching for a Payment & Fraud Coordinator (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO 

 

  • Fraud check of orders and handling of all customer-related payments/refunds

  • Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests

  • International fraud management: identification, analysis and assessment of suspicious fraud patterns

  • Chargeback/dispute handling and documentation

  • Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)

 

 

WHO YOU ARE 
 

  • Completed commercial education

  • (First) experience in payment, fraud or e-commerce and ideally, experience in processes and handling of chargebacks and disputes

  • Understanding of processes and interests regarding international payment methods

  • Individual initiative and hands-on mindset

  • Reliability and foresighted thinking

  • Enjoying teamwork and willingness to take responsibility

  • Conscientiousness in the handling of customer data

  • Very good level of English (spoken and written)

  • Profound knowledge of MS Office

 

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »