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Head of Top Customer Marketing (f/m/d)

Brand

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Brand Marketing team we are searching for a Head of Top Customer Marketing (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

 

•    Drive and implement our vision of customer empathy across all customer groups starting with the top customers 
•    Responsible to develop clienteling activations in close collaboration with Personal Shopping and Events Teams targeting especially top customers
•    Responsible for digital and physical top customer communication
•    Responsible to oversee KPIs for top customers in order to develop activities from it 
•    Collaborate closely with our brand partners for special projects 
•    Support the Personal Shopping Team in creating tools that help to serve the customer in a better way 
•    Liaise closely with Customer Experience and CRM, and with our subsidiaries in China and US 

 

WHO YOU ARE

 

•    Bachelor degree or equivalent (Masters preferred)
•    Minimum 5 years of work experience, preferred in the field of luxury goods / luxury hospitality and/or e-commerce
•    Strong understanding of customer needs and customer-centric thinking 
•    Strong business sense and analytical understanding 
•    Great team player, multi-tasker, creative thinker and be able to understand the art of serving the customer by having flawless attention to detail
•    Ability to manage multiple projects in a fast-paced, deadline-driven environment
•    Result-oriented and operational – hands on mentality

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office / Mobile office abroad (job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.