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Junior Personal Shopping Operations Coordinator (f/m/d)

Clienteling & Customer Care

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Personal Shopping team we are searching for a Junior Personal Shopping Operations Coordinator (f/m/d) to be based in our Munich office.

 

WHAT YOU WILL DO

 

  • Provide operational and administrative support to the Personal Shopping team to ensure smooth day-to-day operations
  • Assist with stock management activities, including supporting reporting, monitoring availability, and coordinating stock transfer requests
  • Manage logistics-related tasks such as creating DHL shipping labels and coordinating parcel pick-ups
  • Handle operational client requests, including processing Tax Free forms and coordinating special orders
  • Follow up on Personal Shopping requests related to warehouse stock and report damaged or defective items on behalf of the PS team
  • Identify operational issues and proactively contribute to resolving them in a timely and efficient manner
  • Ensure adherence to standard operating procedures to support efficient business operations
  • Maintain clear and accurate operational documentation and procedures for internal reference

 

WHO YOU ARE

  • Excellent verbal and written communication skills in English; German is a plus
  • Previous experience in operations, preferably within luxury retail or e-commerce
  • Experience working with ERP systems and strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook
  • Strong digital literacy and confidence working with operational systems and tools
  • Highly organized with the ability to manage multiple tasks simultaneously and work efficiently under deadlines
  • A proactive problem-solver with a solution-oriented mindset
  • A collaborative team player who communicates confidently and effectively with different departments
  • Detail-oriented with a strong focus on accuracy and operational excellence

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 20% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »