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Junior Customer Engagement Project Manager (Fixed Term Contract - 6 months) (f/m/d)

Clienteling & Customer Care

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Experience team we are searching for a Junior Customer Engagement Project Manager (Fixed Term Contract - 6 months) (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

  • Customer Experience Projects: End-to-end responsibility for the smooth implementation of seasonal packaging solutions, serving as primary point of contact for all relevant stakeholders
  • Customer Communications: Review, refine and optimize communication materials to ensure clarity, emotional resonance and brand consistency across all touchpoints
  • Transactional Journeys: Support the rollout of new transactional communication flows, ensuring seamless integration into the overall customer journey
  • Customer Engagement Support: Deliver insights through competitor analysis, test orders, desk research and monitoring of luxury industry developments, including customer segmentation projects
  • Digital Excellence: Conduct regular audits of digital platforms to identify areas for improvement in usability, performance and customer satisfaction
  • Solution Implementation: Drive follow-up actions from audits and site checks – from issue identification through to solution rollout in close collaboration with cross-functional teams
  • Continuous Improvement: Proactively identify opportunities to elevate the customer experience and implement process enhancements with measurable impact

WHO YOU ARE

  • Excellent written and spoken English skills (native level preferred); German and/or French are a plus
  • University degree in economics, business administration or comparable field
  • Relevant experience in Project Management, preferably within a Customer Engagement, eCommerce, or luxury field
  • Strong sense of aesthetics, attention to detail, and a passion for delivering exceptional customer experiences
  • Proven ability to collaborate effectively across departments, manage multiple stakeholders and align diverse priorities
  • Proactive, solution-oriented mindset with a high level of ownership, accountability and flexibility – key for a maternity cover role
  • Excellent skills in MS Excel and PowerPoint; solid understanding of e-commerce infrastructures and digital customer journeys

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 20% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »