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Junior Claims Specialist (f/m/d) Aftersales Service

Logistics & Transportation

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Claims team we are searching for a Junior Claims Specialist (f/m/d) Aftersales Service to be based in our warehouse in Heimstetten.


  • Correspondence with our international suppliers regarding the processing of complaints, including the evaluation of the goods
  • Close cooperation with our Customer Care and Personal Shopper Team
  • Coordination of the exchanges of goods and returns of goods
  • Creating shipment and customs documents, packing the returns as well as controlling the reviewed returns
  • Processing of credit notes and preparation for our Finance Team




  • Completed relevant commercial education
  • Very good knowledge in English and German, both written and spoken
  • Good communication skills with external partners, negotiating skills, discretion and diligence
  • Team player mindset and a positive working approach to be part of our success story
  • Ability to concentrate and loyalty



  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Language & e-learning courses
  • Staff discount
  • Sodexo restaurant pass
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being (e.g. compatibility of work and family life)


At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.