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Junior Claims Coordinator (f/m/d)


Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Our operations team takes care of logistics, including incoming goods, order picking and packing, and shipping to ensure a fast delivery process. This team also handles all returns and exchanges to complete the supply chain for our customers.


To support our internatioal team we are currently searching for a full-time employee as Junior Claims Coordinator (f/m/d) based in our logistics center in Heimstetten.





· Correspondence with our international suppliers regarding the processing of new stock claims and customer complaints, including the evaluation of the goods
· Close cooperation with our Incoming Goods - Customer Care - Returns Team
· Coordination of the exchanges of goods and returns of goods on commission
· Creating of shipment and customs documents, packing the returns as well as controlling the reviewed returns


· Completed relevant commercial education
· Very good knowledge in English and German, both written and spoken
· Good communication skills with external partners, negotiating skills, discretion and diligence
· Ability to concentrate and loyality



At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.