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Intern Customer Experience (f/m/d)

Clienteling & Customer Care

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.


WHAT YOU WILL DO

 

 

  • Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
  • Support the CX managers to review and optimize all customer communication materialsto align with our tone of voice ensuring they are clear, concise, and emotionally resonant
  • Create presentations of customer insights on a regular basis
  • Manage smaller projects on your own
  • Work with the large data sets in Excel, analyzing different KPIs and driving own conclusions with the use of graphs and charts
  • Create ongoing reports, analyzing survey results with deep understanding of customers' preferences

 

WHO YOU ARE

 

 

  • Have advanced studies in economics, business or marketing
  • Have affinity for E-Commerce and Customer Centric Marketing
  • Analytical, very good Excel and advanced Powerpoint skills
  • Have distinct organizing ability, independence and team player mentality
  • Have a quick apprehension, proactivity and a hands-on mentality
  • Have attention to details and willingness to take over responsibilities
  • Have very good written and oral English skills, German is a plus

 

WHAT WE OFFER

  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 12 days of vacation during your 6 month internship
  • A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Corporate Benefits Platform
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

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