Apply now »

IT Administrator

Technology

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our XYZ team we are searching for a IT Administrator to be based in our Munich office.

Your Responsibilities in the IT Services Team

  • User Support & Service Delivery: Holistic support for our employees in 1st and 2nd Level Support (remote and on-site) while strictly adhering to our service quality standards.

  • Incident & Request Management: Structured analysis and processing of incidents as well as service requests within the entire ticket lifecycle management.

  • Digital Workplace Management: Configuration, provisioning, and lifecycle management of end devices (Windows, macOS, mobile devices) as well as proficient administration of various applications.

  • Process Optimization: Active identification and technical implementation of opportunities to automate recurring service tasks in order to sustainably increase the efficiency of IT services.

  • Project Support & Rollouts: Participation in the introduction of new service solutions as well as independent leadership or support of technical rollouts (e.g., site setup, conference room systems, or software standards).

  • Knowledge Management: Continuous creation and maintenance of technical documentation as well as user-oriented guides for our self-service portal.

Your Profile

  • Qualification: Successfully completed training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification with several years of professional experience in an IT service environment.

  • Technical Know-how (Multi-Cloud & Hybrid):

    • Proficiency with the Microsoft ecosystem as well as practical experience in automation using scripting (e.g., PowerShell).

    • Experience in client management using Jamf and baramundi.

    • Versed in the use of collaboration tools such as Zoom and Microsoft Teams.

    • Bonus: Ideally, you have initial exposure to Google Cloud / Google Workspace – however, this is expressly not a mandatory requirement.

  • Language Skills: As we operate in an international environment, you possess good spoken and written English skills that allow you to communicate even complex issues confidently.

  • Committed Team Player: You are characterized by an open and proactive personality. It is second nature for you to actively approach colleagues, share knowledge transparently, and seek constructive exchange within the team, even when facing your own challenges.

  • Working Style: You impress with a structured, solution-oriented way of working and a strong service orientation.

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 20% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »