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Head of Customer Analytics (f/m/d)

Performance Marketing & Customer Analytics

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Analytics and Insights Division we are searching for a Head of Customer Analytics (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

 

  • You are responsible for creating customer insights and advanced customer analytics and for driving customer-centric, data-driven decisions across business units
  • You are leading the Customer Analytics team, managing a cross-functional team of data scientists, business analysts and campaign managers
  • The team owns customer analytics and customer insights incl. customer segment definitions, identification of customer base development trends, creation of growth strategies per segment / department group, developing customer behavior modelling, and executing custom-targeted campaigns
  • You develop the Customer Analytics Roadmap for business and analytical projects, proactively identifying potential for Customer Analytics to drive business value
  • You encourage collaboration with other teams including Customer Experience, Retail, E-Mail Marketing, Online Marketing, Shop Management, BI, IT etc.
  • You prioritize projects in your team in line with the customer analytics roadmap
  • You manage your team members’ individual development with on-the-job sparring and by providing dedicated individual development plans

 

WHO YOU ARE

 

  • 7+ years of experience in Customer Analytics, Data Science, Marketing Automation, CRM or a similar role
  • Strong understanding of customer analytics, behavioral modelling, CRM business drivers and targeted customer communication
  • Strong management skills, analytical and strategic thinking
  • Advanced, hands-on knowledge of statistical methods and tools (e.g. SQL, Python, R, Excel)
  • Experience in advanced analytical modelling / predicative analytics projects
  • Very good Excel skills, experience with Power BI or Tableau are a plus
  • Fluent in Business English, experienced in stakeholder communication on all levels of data literacy and seniority including experience in collaboration with C-levels
  • Experience in leading a culturally diverse (project) team, working in a complex organizational environment and driving change across the organization and within your department

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »