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Head of CRM (f/m/d)

Performance Marketing & Customer Analytics

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our CRM team we are searching for a Head of CRM (f/m/d) to be based in our Munich office.

 

WHAT YOU WILL DO

 

  • You are responsible for leading analytical CRM at mytheresa, managing a cross-functional team of data analysts and CRM managers

  • The team owns mytheresa customer analytics incl. customer behavior modelling, personalization in communication and the shop as well as creating growth strategies for each customer segment / department group and targeted campaign communication

  • You drive the business and analytical roadmap, ensuring the team has the support and resources they need to excel in their areas of expertise

  • You encourage collaboration with other teams including Customer Experience, Retail, E-Mail Marketing, Online Marketing, Shop Management, BI, IT etc.

  • You help team members prioritize their projects and support when needed

  • You manage team members’ personal development, through regular one-to-ones as well as through formal feedback sessions and official appraisal processes

  • You are responsible for strengthening the team by identifying and hiring potential talents and this process won’t be subjected to the employer

  • You are responsible for navigating the company’s strategic plan..

 

WHO YOU ARE

 

  • 5+ years of experience in Customer Analytics, Marketing Automation, CRM or a similar role

  • Strong understanding of customer analytics and modelling (marketing attribution model is a plus), CRM business drivers and targeted customer communication

  • Strong management skills, analytical and strategic thinking

  • Very good Excel skills, hands-on experience in SQL

  • Hands-on experience in R or Python

  • Experience in advanced analytical modelling / predicative analytics projects

  • Fluent in Business English

  • Experience in leading a culturally diverse (project) team, working in a complex organizational environment and driving change across the organization and within your department

 

 

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office / Mobile office abroad (job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »