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Customer Insights Manager (f/m/d)

Performance Marketing & Customer Analytics

Munich, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Experience team we are searching for a Customer Insights Manager (f/m/d) to be based in our Munich office.

WHAT WILL YOU DO

 

  • Conduct in-depth interviews and focus groups with high-end luxury customers to gather insights into preferences and experiences.
  • Monitor luxury market trends, competitor actions, and customer sentiment to guide brand strategy.
  • Develop customized questionnaires and surveys to capture high-value insights for product and service enhancements.
  • Leverage CSAT capabilities, including NPS, at our disposal, with the ability to propose and deploy these tools effectively to enhance customer satisfaction and drive continuous improvement
  • Generate periodic customer insights reports, including data on trends, behaviors, and actionable recommendations.
  • Create detailed customer journey maps based on interactions, feedback, and research to identify touchpoints and areas for improvement
  • Collaborate cross-functionally with teams like CRM, Marketing, and Personal Shopping to ensure customer insights support business objectives.

 

WHO YOU ARE

 

  • Experienced in customer research, data analysis, and reporting, ideally within the luxury sector.
  • Proficient in crafting data-driven reports and translating insights into strategic recommendations.
  • Skilled communicator, capable of engaging both high-end customers and internal stakeholders.
  • Passionate about luxury customer experience, with a deep understanding of high-end customer expectations.
  • Detail-oriented and organized, ensuring accuracy in data and clarity in reporting.
  • Proactive and solution-oriented, always seeking ways to enhance the customer experience.
  • Holder of a Bachelor's degree (Master's preferred) in Marketing, Business, or related field, with 5+ years of relevant experience in luxury or high-end brands. Fluent in English, plus one additional language such as German, French, Arabic, or Chinese.

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WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life) 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »