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Customer Care & Fashion Advisor - UK English (f/m/d)

Clienteling & Customer Care

Munich, DE Barcelona, ES

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - UK English (f/m/d) to be based in our Aschheim, Barcelona office. 

WHAT YOU WILL DO

 

  • Advise and support services for our international premium clients concerning the order process

  • Answering customer requests (phone calls and e-mails)

  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business

  • Continuous improvement of internal processes

  • Close cooperation with our Payment, Warehouse and Shipping departments

 

WHO YOU ARE

 

  • Have native verbal and written knowledge of UK English, additional languages would be considered a plus

  • Have first experience in the customer care or any other service oriented industry

  • Working computer skills required (MS-Office)

  • Conscientiousness when dealing with customer-data

  • flexibility and ability to work under pressure, capacity for teamwork

  • Proactive, good organizational skills and time management

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.