Junior Personal Shopping Operations Coordinator (f/m/d)
London, GB
Managing global clients and creating exciting experiences for our VIP’s keeps our personal shopping and client relations team busy. With a focus on bespoke international and local trunk shows, the team curates enviable fashion edits with above-and-beyond flair, closing the gap between online and offline shopping experiences.
To support our international team we are currently searching for a full-time employee as Junior Personal Shopping Operations Coordinator (f/m/d) based in our office in London.
YOUR RESPONSIBILITIES:
- You will be responsible in supporting stock management and client enquiries for the Personal Shopping team
- You’ll be following up on PS requests in warehouse stock, investigate return issues, report damaged/defective items on behalf of the PS team
- Identify problems in operations process and resolve them in quickly and timely manner
- Follow standard operating procedures for efficient business operations
- Maintain clear and accurate operations documents/procedures for reference purposes
YOUR QUALIFICATIONS:
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You have excellent verbal and written communication skills in English (German is a plus)
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Experience in using ERP program
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You have strong computer literacy and an understanding of the digital world
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Competent in MS (Excel, PPT) and Outlook
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Several years of work experience in operations, preferred in the field of luxury fashion, ideally in e-commerce
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A true creative thinker who can bring best practice and new ideas to the role
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Able to manage multiple tasks simultaneously, respond to work with urgency and understand deadlines with a solutions focused approach
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You are confident and articulate when communicating with all relevant departments