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Junior Personal Shopping Operations Coordinator (f/m/d)

Customer Experience

London, GB

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Managing global clients and creating exciting experiences for our VIP’s keeps our personal shopping and client relations team busy. With a focus on bespoke international and local trunk shows, the team curates enviable fashion edits with above-and-beyond flair, closing the gap between online and offline shopping experiences.


To support our international team we are currently searching for a full-time employee as Junior Personal Shopping Operations Coordinator (f/m/d) based in our office in London.

 

YOUR RESPONSIBILITIES:

 

  • You will be responsible in supporting stock management and client enquiries for the Personal Shopping team
  • You’ll be following up on PS requests in warehouse stock, investigate return issues, report damaged/defective items on behalf of the PS team
  • Identify problems in operations process and resolve them in quickly and timely manner
  • Follow standard operating procedures for efficient business operations
  • Maintain clear and accurate operations documents/procedures for reference purposes

 

YOUR QUALIFICATIONS:

 

  •  You have excellent verbal and written communication skills in English (German is a plus)

  • Experience in using ERP program

  • You have strong computer literacy and an understanding of the digital world

  • Competent in MS (Excel, PPT) and Outlook

  • Several years of work experience in operations, preferred in the field of luxury fashion, ideally in e-commerce

  • A true creative thinker who can bring best practice and new ideas to the role

  • Able to manage multiple tasks simultaneously, respond to work with urgency and understand deadlines with a solutions focused approach

  • You are confident and articulate when communicating with all relevant departments

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.