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Client Relations Manager (f/m/d)

Clienteling & Customer Care

London, GB

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Client Relations team we are searching for a Client Relations Manager (f/m/d) to be based in our London office.

WHAT YOU WILL DO

  • Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
  • Service new and existing clients – ideally providing a book with former clients
  • Create and implement new selling ideas to ensure sales targets are met
  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
  • Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
  • Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers
  • Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design

 

WHO YOU ARE

  • Have several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
  • Have a love for fashion and technology
  • Be passionate about your customer – have a true service and roll-up-the sleeves mentality
  • Enthusiastic, innovative and creative
  • Sales-driven
  • Fluent in written and spoken English and preferred German, Swedish, Spanish or any other language

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Family-friendly policies
  • Discounted membership for selected sports platforms & gyms
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »