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Teamlead IT Operations Leipzig

Technology

Leipzig, SN, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our XYZ team we are searching for a Teamlead IT Operations Leipzig to be based in our warehouse in Heimstetten.

 

KEY RESPONSIBILITIES

  • Team Leadership & Development: Responsible for the leadership, management, and professional development of a 6-person IT Operations team.

  • Operational Excellence: Ensure the seamless technical operation of the IT front-end stack, encompassing:

    • Software distribution and cloud application management.

    • Management of communication systems.

    • Oversight of 1st and 2nd level technical support.

    • Execution of comprehensive endpoint management.

    • Administration of Identity & Access Management (IAM) services.

  • Strategic Planning & Project Management:

    • Independently plan and execute departmental projects.

    • Collaborate closely with the Head of IT Services to drive the design, refinement, and successful implementation of the company's IT architecture, applications, systems, and associated workflows/processes.

  • Vendor & Stakeholder Management:

    • Coordinate and manage external service providers.

    • Serve as the principal point of contact for internal stakeholders across various departments.

  • Performance Measurement & Reporting:

    • Establish, monitor, and continually enhance Key Performance Indicators (KPIs) for the IT Service Desk.

    • Provide comprehensive, periodic reporting to ensure high levels of customer satisfaction and support continuous process improvement.

CANDIDATE PROFILE

  • Professional Experience:

    • A minimum of three years of experience in a comparable leadership capacity is preferred.

    • Demonstrated background in managing 1st and 2nd line technical support operations.

  • Technical Expertise:

    • In-depth knowledge of IT Service Management (ITSM) principles and processes.

    • Practical experience with IT infrastructure, network technologies, operating systems (OS), and database systems.

    • Strong proficiency in cloud service platforms (e.g., Google Workspace, Microsoft 365).

    • Familiarity with industry-standard service desk applications (e.g., Jira, Zendesk, Confluence).

  • Certifications: ITIL Foundation certification (V3 / V4) or equivalent demonstrable practical experience is required.

  • Competencies & Attributes:

    • Exhibit a solution-oriented, autonomous, and meticulous approach to professional duties.

    • Possess excellent planning and organizational acumen, capable of effectively managing personal and team workloads.

  • Language Proficiency:

    • Minimum B2 level proficiency in written and spoken German is mandatory.

    • Proficiency in written and spoken English is required.

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service,starting with 28 days
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Free daily supply of hot drinks and fresh fruit
  • Relaxation room and and outdoor areas for a relaxing break
  • Attractive "Refer a Friend' referral programme
  • Sodexo restaurant pass
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Individual support on mental health & well-being 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »