Teamlead IT Operations Leipzig (f/m/d)
Leipzig, SN, DE
To support our team we are searching for a Teamlead IT Operations Leipzig (f/m/d) to be based in our Munich office or in our warehouse in Leipzig.
WHAT YOU WILL DO
Operational Responsibility: Ensuring the smooth operation of the IT front-end stack, including software distribution, cloud applications, communication systems, endpoint management, and identity and access management.
Leadership and Development: Leading and continuously developing the 6-person team, including staff development and resource planning.
Support Management: Responsibility for 1st- and 2nd-level support, as well as monitoring and optimizing IT service desk KPIs to increase customer satisfaction.
Project and Process Management: Independent planning, management, and successful execution of IT projects within the department, as well as active participation in the further development and implementation of our IT architecture, applications, systems, and associated workflows and processes, in close coordination with the Head of IT Services.
Stakeholder and Service Provider Management: Serve as the central point of contact for internal stakeholders from other departments and coordinate external service providers.
Reporting: Regular reporting on service desk performance to drive continuous improvement.
WHO YOU ARE
Professional experience: Experience in a comparable leadership role within the IT operations environment is desirable. Technical expertise: In-depth knowledge and experience in a 1st- and 2nd-line support role with a technical focus, as well as comprehensive knowledge of IT infrastructure, network technologies, operating systems, and databases.
IT Service Management: Solid understanding of ITIL principles and processes, ideally demonstrated by ITIL Foundation certification (V3/V4) or equivalent practical experience.
Cloud and Tool Competence: In-depth knowledge of cloud services (e.g., Google Workspace, Microsoft 365) and experience with common service desk tools (e.g., Jira, Zendesk, Confluence).
Personal Skills: An independent, meticulous, and solution-oriented approach to work, as well as a strong ability to organize your own work and that of the team.
Language Skills: Very good German skills (at least B2 level in speaking and writing) and good English skills.
WHAT WE OFFER IN MUNICH
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Access to LinkedIn Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
WHAT WE OFFER IN LEIPZIG
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Language & e-learning courses
- Staff discount of up to 30%
- Discounted meals
- Free daily supply of hot drinks and fresh fruit
- Exclusive canteen and roof terrace for a relaxing break
- Attractive 'Refer a Friend' referral program
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Free local transport
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
