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Personal Shopping Return Coordinator (f/m/d)

Clienteling & Customer Care

Leipzig, SN, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our team we are searching for a Personal Shopping Return Coordinator (f/m/d) to be based in one of our offices in Leipzig. 
 

WHAT YOU DO

  • Process all incoming Personal Shopping customer returns efficiently and accurately.
  • Monitor return shipments to ensure timely receipt and resolution.
  • Manage support tickets, ensuring timely communication and resolution of return-related queries.
  • Record and document all problem cases with clear and comprehensive notes.
  • Ensure all return activities are documented clearly in our systems and align with internal quality standards.
  • Assist with root cause analysis for stock discrepancies and returns-related issues.
  • Investigate and resolve stock variances and inventory queries.

WHO YOU ARE

  • Completed training in logistics or a commercial field.
  • Experience in warehouse operations, including returns processing.
  • Familiarity with luxury goods handling is a plus.
  • Confident in using MS Office, especially Excel; experience with ERP systems (NAV) is essential.
  • You enjoy working in a dynamic work environment and bring a self-reliant, structured, and responsible working style.
  • Flexibility and a hands-on mentality.

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »