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Client Support Manager (f/m/d)
Technology
Leipzig, DE
As an e-commerce company, technology is the key component connecting our customers with our products. The Mytheresa shopping experience is defined by innovative technology that is developed in-house to meet the unique needs of our consumers. We pride ourselves on building a cutting-edge commerce platform with the necessary infrastructure to perform all internal processes.
To support our international team we are currently searching for a full-time employee as Client Support Manager (f/m/d) based in our office in Leipzig.
YOUR RESPONSIBILITES
- Responsibility for the smooth functionality of the client landscape at our logistics site in Leipzig (Windows, MacOSX, iOS)
- Working closely with the client management team at the Aschheim headquarters
- Ensuring a successful onboarding experience for new employees
- Managing and receiving more complex requests from other departments
- Technical leadership and prioritization within the on-site team
- Independent planning and implementation of internal projects in the IT area (also cross-departmental)
- Process simplification, process optimization, process documentation
YOUR QUALIFICATIONS
- At least 3 years of professional experience in the field of IT administration / support
- Good knowledge or qualification in the administration of Microsoft products
- Knowledge of common notebook models in the business sector
- First experience in Mobile Device Management solutions (MDM)
- You find innovative solutions and like to help your colleagues with technical questions
- Be a team player and enjoy your work and create a pleasant working atmosphere
- Independent, reliable and accurate way of working
- Very good written and spoken German, English is a plus