Client Support Manager (f/m/d)

Technology

Leipzig, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

As an e-commerce company, technology is the key component connecting our customers with our products. The Mytheresa shopping experience is defined by innovative technology that is developed in-house to meet the unique needs of our consumers. We pride ourselves on building a cutting-edge commerce platform with the necessary infrastructure to perform all internal processes.

To support our international team we are currently searching for a full-time employee as Client Support Manager (f/m/d) based in our office in Leipzig.

YOUR RESPONSIBILITES

Responsibility for the smooth functionality of the client landscape at our logistics site in Leipzig (Windows, MacOSX, iOS)
Working closely with the client management team at the Aschheim headquarters
Ensuring a successful onboarding experience for new employees
Managing and receiving more complex requests from other departments
Technical leadership and prioritization within the on-site team
Independent planning and implementation of internal projects in the IT area (also cross-departmental)
Process simplification, process optimization, process documentation

YOUR QUALIFICATIONS

At least 3 years of professional experience in the field of IT administration / support
Good knowledge or qualification in the administration of Microsoft products
Knowledge of common notebook models in the business sector
First experience in Mobile Device Management solutions (MDM)
You find innovative solutions and like to help your colleagues with technical questions
Be a team player and enjoy your work and create a pleasant working atmosphere
Independent, reliable and accurate way of working
Very good written and spoken German, English is a plus

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »