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Client Support Manager (f/m/d)

Technology

Leipzig, DE

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

As an e-commerce company, technology is the key component connecting our customers with our products. The Mytheresa shopping experience is defined by innovative technology that is developed in-house to meet the unique needs of our consumers. We pride ourselves on building a cutting-edge commerce platform with the necessary infrastructure to perform all internal processes.


To support our international team we are currently searching for a full-time employee as Client Support Manager (f/m/d) based in our office in Leipzig.

 

YOUR RESPONSIBILITES

 

  • Responsibility for the smooth functionality of the client landscape at our logistics site in Leipzig (Windows, MacOSX, iOS)
  • Working closely with the client management team at the Aschheim headquarters
  • Ensuring a successful onboarding experience for new employees
  • Managing and receiving more complex requests from other departments
  • Technical leadership and prioritization within the on-site team
  • Independent planning and implementation of internal projects in the IT area (also cross-departmental)
  • Process simplification, process optimization, process documentation


YOUR QUALIFICATIONS

 

  • At least 3 years of professional experience in the field of IT administration / support
  • Good knowledge or qualification in the administration of Microsoft products
  • Knowledge of common notebook models in the business sector
  • First experience in Mobile Device Management solutions (MDM)
  • You find innovative solutions and like to help your colleagues with technical questions
  • Be a team player and enjoy your work and create a pleasant working atmosphere
  • Independent, reliable and accurate way of working
  • Very good written and spoken German, English is a plus

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.