Personal Shopper - North America (f/m/d)

To support our Personal Shopping team we are searching for a Personal Shopper to be based in one of our office in New York, Dallas, Los Angeles, San Francisco or remote. 

WHAT YOU WILL DO

• Act as the point of contact and ambassador to Mytheresa’s top clients
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences

• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Grow spend of existing clients – ideally ensure that sales leads are identified,  prioritized and executed
• Drive and participate in all acquisition opportunities
• Create and implement new selling ideas to ensure sales targets are met
• Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program.
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

WHO YOU ARE

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Proven record of being a self-starter
• Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Fluent in written and spoken English and ideally one other language
• Organized and detail oriented
• Great communicator