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Personal Shopper - North America (f/m/d)

Clienteling & Customer Care

Dallas, TX, US New York, US Los Angeles, CA, US

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our North America team we are searching for Personal Shopper  based Texas.

 

WHAT YOU WILL DO

 

  • Act as the point of contact and ambassador to Mytheresa’s top clients
  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences
  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
  • Grow spend of existing clients – ideally ensure that sales leads are identified,  prioritized and executed
  • Drive and participate in all acquisition opportunities
  • Create and implement new selling ideas to ensure sales targets are met
  • Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program.
  • Responsible for the Pre-Reservation four times a year
  • Responsible to update the preference sheet/ profile of the customers
  • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

 

WHO YOU ARE

  • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
  • Proven record of being a self-starter
  • Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality
  • Love for fashion and technology
  • Enthusiastic, innovative and creative
  • Sales-driven
  • Fluent in written and spoken English and ideally one other language
  • Organized and detail oriented
  • Great communicator 

 

The salary for this position is $68,000 / year.

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Language & e-learning courses
  • Staff discount
  • Discounted membership for selected sports platforms & gyms
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Apply now »