Apply now »

Teamlead Customer Care International (f/m/d)

Clienteling & Customer Care

Barcelona, ES

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Care team we are searching for a Teamlead Customer Care International (f/m/d) to be based in our Barcelona office.

WHAT YOU WILL DO

  • Manage day-to-day operations for one of our in-house customer care teams

  • Provide the best in class customer service

  • Setting personal objectives, targets, and guidelines for team members

  • Bi-annual team reviews

  • Ensure the implementation of coaching and training programs

  • Supporting each team member in their personal and professional growth

  • Contribute to continuous improvement of our internal processes to strive for an excellent customer experience, on every occasion

  • Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues

 

WHO YOU ARE

  • Excellent verbal and written knowledge of English, and excellent knowledge of a second language such as German, French, or Italian would be a plus

  • Profound experience and passion for customer service, ideally gained in the e-commerce sector

  • Experience in team management and a strong sense of teamwork

  • Problem-solving, decision making, and advocating for our customers

  • Solid working knowledge of Windows PC, MS Office, and experience with ticketing systems preferred

  • Dealing with sensitive customer data

  • Pro-active, organized, and the ability to work under time pressure are essential

  • Flexible attitude and positive approach to change

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being 
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »