Customer Care Specialist - German (f/m/d) (Barcelona)
Barcelona, ES
To support our Customer Care team we are searching for a Customer Care Specialist - German (f/m/d) (Barcelona) to be based in our Barcelona office.
WHAT YOU WILL DO
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Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
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Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
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Consistently meet the highest service and KPI standards of the department.
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Establish and maintain relationships to build a portfolio of relevant customers.
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Collaborate closely with Payments, Customs, Warehouse and Shipping.
WHO YOU ARE
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Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
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Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
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Familiarity with customer communication and e-commerce-related technology.
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Good computer skills, especially MS Office.
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Conscientiousness when handling customer data.
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Flexibility, resilience, and the ability to work as part of a team.
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Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Comprehensive initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
- Language & e-learning courses
- Training opportunities for development
- Staff discount of up to 30%
- Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan