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Customer Care & Fashion Advisor - US English

Clienteling & Customer Care

Barcelona, ES

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - US English to be based in our Barcelona office. 

WHAT YOU WILL DO

 

  • You will be part of a team dedicated to supporting our customers in the fast-growing US Market.

  • Advisory and support services for our international premium clients concerning the order process

  • Answering customer requests (phone calls and e-mails)

  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business

  • Continuous improvement of internal processes

  • Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues  

  • The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.

 

WHO YOU ARE

  • Have excellent verbal and written knowledge of English at the native level; additional languages are a plus

  • Have a first experience in the customer care or any other service oriented industry

  • Conscientiousness when dealing with customer-data

  • Flexibility and ability to work under pressure, capacity for teamwork

  • Proactive, good organizational skills and time management

  • Working computer skills required (MS-Office)

  • Experience with ticketing systems preferred

 

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.