Customer Care & Fashion Advisor - German (Barcelona)

Clienteling & Customer Care

Barcelona, ES

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - German (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

Advisory and support services for our international premium clients concerning the order process
Answering customer requests (phone calls and e-mails)
Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
Continuous improvement of internal processes
Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus
First experience in the customer care or any other service oriented industry
Working computer skills required (MS-Office)
Conscientiousness when dealing with customer-data
flexibility and ability to work under pressure, capacity for teamwork
Proactive, good organizational skills and time management

WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
Language & e-learning courses
Staff discount
Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería) - redirect a set sum of your monthly (gross) salary directly towards a personal meal plan)
Discounted membership for selected sports platforms & gyms
Private health insurance
Individual support on mental health & well-being

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »