Personal Shopping and Client Relations Manager (f/m/d)
Munich, DE London, GB
Managing global clients and creating exciting experiences for our VIP’s keeps our personal shopping and client relations team busy. With a focus on bespoke international and local trunk shows, the team curates enviable fashion edits with above-and-beyond flair, closing the gap between online and offline shopping experiences.
To support our international team we are currently searching for a full-time employee as Personal Shopping and Client Relations Manager (f/m/d) based in our office in Munich or London.
YOUR RESPONSIBILITIES:
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Act as the point of contact for Mytheresa’s top clients
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Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
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Service new and existing clients – ideally providing a book with former clients
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Create and implement new selling ideas to ensure sales targets are met
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Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
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Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
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Responsible for the Pre-Reservation four times a year
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Responsible to update the preference sheet/ profile of the customers
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Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
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Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design
YOUR QUALIFICATIONS:
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Several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
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Love for fashion and technology
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Be passionate about your customer – have a true service and roll-up-the sleeves mentality
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Enthusiastic, innovative and creative
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Sales-driven
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Tech savvy
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Fluent in written and spoken English and German, Greek, Swedish, Spanish or any other language
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