Production Support Manager (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Our international team in our headquarters in Munich consists of more than 700 highly talented and passionate members from over 70 nations. We offer a unique and best-in class service to the customers we have in more than 120 countries. We use and develop the best practices in IT, Human Resources, operations, online marketing, webshop design, in addition to creating very innovative digital content for our editorial, public relations and branding activities.

In order to support our shop management team (in the production support area)  we are looking for an experienced employee (full time) as soon as possible.

Your responsibilities:

  • Become an important part of the shop management team and be responsible for the identification of customer-driven issues to realize guidance improvements for all digital web applications for mytheresa
  • Be the first contact point for all internal stakeholders to manage incoming issues and requirements for all our digital products applications.
  • Observe the e-commerce KPIs and infrastructure KPIs due to our monitoring systems and create further actions to understand the implications between the issue & impact for the mytheresa customers.
  • Take a big role to improve the customer satisfaction by understanding, estimation & prioritization issues and estimate customer and business impact
  • Understand the impact when taking the role of a proactive incident manager and make sure to communicate transparently within our emergency channels.
  • To ensure a high product quality you need to keep an eye on constantly testings on all mytheresa products.
  • Use the knowledge and experience of the several sub teams within the shop management like web analysis, product management and user experience and create a customer centric shopping experience.

Your qualifications:

  • 1-3 years job experience in a support role, ideally in E-Commerce or related to digital projects
  • Successfully completed  Bachelor degree or higher in technical or commercial studies or comparable education
  • You are passionate in evaluating and solving problems with attention to detail
  • Curiosity to continuously learn and broaden your knowledge
  • Hands-on, service oriented and customer driven
  • Strong written and verbal communication skills
  • Experience with Jira and Confluence is a plus
  • Fluent in English
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.
Your contact person: Daniel Möbus

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