Personal Shopper & Client Relations Manager Korean or Mandarin speaker (f/m/d)

Your responsibilities:

• Act as the point of contact for mytheresa.com’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Service new and existing clients – ideally providing a book with former clients
• Ensure that sales leads are identified and prioritized
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers