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Personal Shopping and Client Relations Manager - London (f/m/d)

Clienteling & Customer Care

London, GB

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager - London (f/m/d) to be based in our London office.

WHAT YOU WILL DO

  • Act as the point of contact and ambassador to Mytheresa’s top clients

  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences

  • Create and implement new selling ideas to ensure sales targets are met

  • Drive and participate in all acquisition opportunities

  • Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events

  • Responsible for the Pre-Reservation four times a year

  • Responsible to update the preference sheet/ profile of the customers

  • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces

  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

WHO YOU ARE

  • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce

  • Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality

  • Love for fashion and technology

  • Enthusiastic, innovative and creative

  • Sales-driven

  • Tech savvy

  • Great communicator

  • Organized and detail oriented

  • Fluent in written and spoken English and at least one more language (fluency in additional languages is a plus)

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Family-friendly policies
  • Discounted membership for selected sports platforms & gyms
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being
  • Social Day
  • Employee Share Purchase Plan

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

Apply now »