Supervisor Personal Shopping and Client Relations - Fixed term contract (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

We are looking for a Supervisor for our Personal Shopping and Client Relations team to be based in Munich.

Your responsibilities:

  • Directly manage 5 Personal Shoppers
  • Set the benchmark for sales and service standards for all customer facing teams at Mytheresa through the perception and performance of the Personal Shopping Team
  • Optimize the potential of customer relationships to drive sales, migration and increase loyalty within high value customer segments
  • Sustain year on year increase in team sales in line with business growth
  • Motivate the teams through inspiring leadership and support
    • Set challenging but achievable sales targets
    • Ensure all sales opportunities are optimized
    • Devise strategies to support individuals to increase spend of existing clients and build relationships with new ones
    • Devise and implement new strategies to develop sales and achieve or exceed set KPI’s
  • Contribute to the creation of new tools to maximize your team’s performance and to improve customer experience. Champion these new tools once developed and ensure team buy-in for a successful roll out
  • Build influential relationships with buying & merchandising teams to maximize commercial potential of customers. Provide regular feedback on customer demand to influence buying decisions
  • Work closely with the CX team and other relevant departments to improve customer satisfaction
  • Provide usable feedback to the Distribution Centre management on VIC service levels and work with them to define ways to continually improve customer satisfaction
  • Work closely with the Head of Client Relations and the other team leader within Personal Shopping to implement VIC and Personal Services program activities

Your qualifications:

  • Good analytical skills, ability to draw insights from sales reports
  • Results-oriented leader with the proven ability to inspire sales due to outstanding service
  • Natural leader and people-oriented with high energy and drive
  • Confident decision maker
  • A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to general needs and expectations
  • A demonstrated customer centric approach with excellent service skills and relationship building ability
  • An evident passion for and in-depth knowledge of luxury fashion and the fashion lifecycle is essential
  • Excellent interpersonal and communication skills (both written and oral)
  • Good command of Microsoft office suite, in particular Microsoft Excel
  • Tech savvy
  • Fluent in written and spoken English
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.
Your contact person: Sandra Martin Mulas

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