Supervisor Customer Care - English (w/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.
 
To support our Customer Care Team, we are currently searching for a service-oriented Supervisor (f/m/d) based in our office in Munich.

Your responsibilities:

  • Day to day responsibility for managing one of our teams of Customer Care agents
  • Providing a best in class customer service based on a good understanding of e-commerce businesses
  • Setting personal objectives, targets and guidelines for the team members as well as assessing them in bi-annual reviews
  • Ensuring implementation of coaching and training programs
  • Supporting each team member in his/her personal and professional growth
  • Continuous improvement of internal processes to strive for an excellent customer experience on every occasion
  • Close cooperation with our Payment, Customs, Warehouse and Shipping departments

Your qualifications:

  • Excellent verbal and written knowledge of English (native or near native), additional languages preferred
  • Profound experience and passion for customer service, ideally gained in the ecommerce sector
  • Experience in team management and a strong sense for teamwork
  • Understanding of the specificities of customer service in English-speaking countries
  • Solid working knowledge of MS-Office, experience with ticketing systems preferred
  • Conscientiousness in dealing with sensitive customer-data
  • Pro-active, organized and the ability to work under time pressure are essential
  • Flexible attitude and positive approach to change
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Ana Carballo Alvarez

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