Claims Coordinator (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Your responsibilities:

  • Correspondence with our international suppliers regarding the processing of complaints, including the evaluation of the goods
  • Close cooperation with our Incoming Goods Team
  • Negotiations about discounts, SOR and/or valuta in coordination with the Buying Team
  • Coordination of the exchanges of goods and returns of goods on commission
  • Creating of shipment and customs documents, packing the returns as well as controlling the reviewed returns
  • Processing of credit notes and preparation of the monthly statements

Your qualifications:

  • Completed relevant commercial education
  • First experience in a pertinent setting
  • Very good knowledge in English and German, both written and spoken
  • Good communication skills with external partners, negotiating skills, discretion and diligence
  • Ability to concentrate and loyality
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Louisa Weißig

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