Personal Shopping & Client Relations Manager (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.
 

Your responsibilities:

  • Act as the point of contact for Mytheresa’s top clients
  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
  • Service new and existing clients – ideally providing a book with former clients
  • Ensure that sales leads are identified and prioritized
  • Create and implement new selling ideas to ensure sales targets are met
  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
  • Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
  • Responsible for the Pre-Reservation four times a year
  • Responsible to update the preference sheet/ profile of the customers
  • Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Your qualifications:

  • Several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
  • Love for fashion and technology
  • Be passionate about your customer – have a true service and roll-up-the sleeves mentality
  • Enthusiastic, innovative and creative
  • Sales-driven
  • Fluent in written and spoken English and ideally one other language
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Sandra Martin Mulas

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