(Junior) IT Service & Support Agent (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our international IT department we are currently searching for a full-time employee as IT Service & Support Agent (f/m/d) based in our headquarter in Munich.

Your responsibilities:

  • First and second level support within the company for all issues related to Mytheresa’s digital products (e.g. Webshop, App, ERP, CMS)
  • Active user support: analyzing problems and finding efficient solutions for internal user requests related to the mytheresa applications
  • Incident Management and Communication
  • Continuous optimization of the IT Service Desk quality and workflows
  • Coordination of internal and external stakeholders
  • Support of internal projects and campaigns  

Your qualifications:

  • Successfully completed relevant education (technical or commercial apprenticeship or studies)
  • First job experience in IT support and/or with digital products in general
  • Always willing to learn new things and to broaden your horizon
  • Customer-oriented mindset and solution oriented way of working
  • Good communication skills and a high level of empathy
  • Fluent English skills, German skills would be a plus
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Tiziana Mariani

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