Customer Care & Fashion Advisor - German/English (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Since we continue to grow Mytheresa as a global ecommerce player, we’re on the lookout for a service oriented Customer Care & Fashion Advisor –German/English (f/m/d) to strengthen our team in Munich.
 

Your responsibilities:

  • Advisory and support services for our international premium clients concerning the order process
  • Answering to customer requests (phone calls and e-mails)
  • Providing best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Close cooperation with our Payment, Warehouse and Shipping departments

Your qualifications:

  • Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer. Additional language (Italian, French) will be a plus.
  • First experience in the customer care or any other service oriented industry
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer-data
  • Creditableness, ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Ana Carballo Alvarez

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