Customer Care & Fashion Advisor - German/English (f/m/d)Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.
Since we continue to grow Mytheresa as a global ecommerce player, we’re on the lookout for a service oriented Customer Care & Fashion Advisor –German/English (f/m/d) to strengthen our team in Munich.
- Advisory and support services for our international premium clients concerning the order process
- Answering to customer requests (phone calls and e-mails)
- Providing best in class customer service based on a fine understanding of the nature of e-commerce business
- Continuous improvement of internal processes
- Close cooperation with our Payment, Warehouse and Shipping departments
- Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer. Additional language (Italian, French) will be a plus.
- First experience in the customer care or any other service oriented industry
- Working computer skills required (MS-Office)
- Conscientiousness when dealing with customer-data
- Creditableness, ability to work under pressure, capacity for teamwork
- Proactive, good organizational skills and time management
We are looking forward to your expressive application via our career site.
Your contact person: Ana Carballo Alvarez
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