Customer Care & Fashion Advisor - German Native Speaker (f/m)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Customer Care Team, we are currently searching for a service-oriented full-time employee based in our office in Barcelona.

Your responsibilities:

  • Advisory and support services for our international premium clients concerning the order process
  • Answering to customer requests (phone calls and e-mails)
  • Providing best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Close cooperation with our Payment, Warehouse and Shipping departments

Your qualifications:

  • Excellent verbal and written knowledge of German 
  • Fluent in English
  • Ideally previous experience in customer service
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer-data
  • Creditableness, ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
  • Availability to work on weekends and, from 1:00pm to 10:00pm.

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Andreia Leite

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