Customer Care & Fashion Advisor - German Native Speaker (f/m)Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.
To support our Customer Care Team, we are currently searching for a service-oriented full-time employee based in our office in Barcelona.
- Advisory and support services for our international premium clients concerning the order process
- Answering to customer requests (phone calls and e-mails)
- Providing best in class customer service based on a fine understanding of the nature of e-commerce business
- Continuous improvement of internal processes
- Close cooperation with our Payment, Warehouse and Shipping departments
- Excellent verbal and written knowledge of German
- Fluent in English
- Ideally previous experience in customer service
- Working computer skills required (MS-Office)
- Conscientiousness when dealing with customer-data
- Creditableness, ability to work under pressure, capacity for teamwork
- Proactive, good organizational skills and time management
- Availability to work on weekends and, from 1:00pm to 10:00pm.
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment
We are looking forward to your expressive application via our career site.
Your contact person: Andreia Leite
|Junior IT Operations Administrator (w/m)
|E-Mail Marketing Manager (w/m)
|Performance Marketing||Aschheim, München|
|Customer Care & Fashion Advisor - German Native Speaker (f/m)
|Fashion Copy Editor - French (f/m)
|Junior Talent Acquisition Manager (f/m)
|Human Resources||Aschheim, München|