Customer Care & Fashion Advisor Chinese (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.
 

Your responsibilities:

  • Advisory and support services for our international premium clients concerning the order process
  • Answering to customer requests (phone calls and e-mails)
  • Providing best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Close cooperation with our Payment, Warehouse and Shipping departments

Your qualifications:

  • Native verbal and written knowledge of Mandarin and excellent verbal and written knowledge of English to support our customer
  • First experience in the customer care or any other service oriented industry
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer-data
  • Creditableness, ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.


We are looking forward to your expressive application via our career site.
Your contact person: Louisa Weißig

Möglichkeiten erkunden

Position Unternehmensbereich Standort
HR Administrator / Personalsachbearbeiter (m/w/d) – Logistik
Aschheim, München, Heimstetten, München
Human Resources Aschheim, München, Heimstetten, München
Mitarbeiter_in Lager (w/m/d)
Heimstetten, München
Operations Heimstetten, München
Mitarbeiter_in Lager - Verpackung und Versand (w/m/d)
Heimstetten, München
Operations Heimstetten, München
Mitarbeiter_in Kommissionierung (w/m/d)
Heimstetten, München
Operations Heimstetten, München
(Senior) Business Intelligence (BI) Developer (f/m/d)
Aschheim, München
Finance Aschheim, München