CRM Analyst (f/m/d) - maternity cover

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

Your responsibilities:

  • Analyze customer behavior and generate customer insights
  • Create and develop data driven analyses and reports
  • Further development of central CRM Data storage in close collaboration with other departments and external service providers
  • Creating touch points for the integration of data from different sources and forwarding results to our marketing channels
  • Advancement of customer segmentation to a foundation for personalized customer targeting
  • Development and implementation of analytical models (new customers, churn prevention, next best offer etc….)
  • Implementation and automatization for choosing CRM campaigns, as well as campaign success tracking
  • Continuous optimization, monitoring, and quality check - ups of already existing processes

Your qualifications:

  • University degree in computer science, mathematics, statistics, economics , or similar background
  • Working experience within an analytical role, BI, or Database Marketing in an E-commerce- or consulting business
  • Very good skills in MS Excel and SQL, e.g. MS SQL Server, Oracle
  • Programming experience using e.g. R, Phyton
  • ETL skills a plus, e.g. MS SSIS, Pentaho
  • Initial experience with CRM solutions and statistic tools a plus
  • Result driven and high standards in quality and precision
  • Professional with good communication skills
  • Likes working in teams
  • Experience in a retail environment a plus
  • Fluent in Business English
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Louisa Weißig

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